S-Matik Queue Management System

Flexibility in the Queueing System, New Technology, Domestic Production...

S-Matik, which forms the basic platform of the lobby management technologies we offer, is an integrated queue management system that manages the customer service journey from beginning to end.

Effective Waiting Time Management
Increase in Customer Satisfaction
Operational Efficiency
Data-Driven Decision Making

Ticketing Equipment (Kiosks and Ticket Machines)

Touchscreens with kiosk systems, are easy-to-use products and can be used to produce simple queue numbers or to display images for all kinds of advertising purposes. When a card reader is integrated into the kiosk, priority tickets can be given to customers according to their card info. Unlike a simple printer, ticket machines also print the institution's logo, transaction date and time etc. information on the ticket.

S-BOX

E-BOX

D-BOX

Z-BOX

A-BOX

C-BOX

Different kiosk designs are given above, and while revisions can be made according to your company's corporate identity, Tümsaş Design Center can also create a completely custom design for you. Kiosk body colors and plexiglass colors used as visual elements can be customized for you.

Components	Standart	Optional
Body	1,5 mm DKP Sac, Elektrostatic Painting	Use of special designs and materials to reflect corporate identity elements
Monitor	18,5 inch	21.5 inches or custom sizes as requested
Touchscreen	Capacitive	InfraRed (IR) & Surface Acustic Wave (SAW)
PC Configuration	Processor:i3 / Memory:8 GB / Harddisk:250 GB SSD	Processor:i5 & i7/ Memory:16 GB / Harddisk:500 GB SSD
Printer	Thermal Printing / Width:2 inch / Printing Speed:250 mm/sn	Thermal Printing / Width:3 inch
Code Readers	1D Barcode Reader	1D/2D SquareCode Reader
Card Reader	Motorized	Contactless(NFC) / Insert
Others		Camera / Microphone / Speaker etc.

Matrix Led Displays (Counter & Main Displays)

Customers waiting in line are directed to service points by counter and main displays with different LED colors and resolutions alternatives. Aura series matrix LED displays can be used as main display, counter display and information board (sliding text).

Digital Signage

Atria series LCD screens can be used as the main display for queueing information and also for presenting video, images (advertisements, promotional films, news, etc.) in various formats.

S-Matik Mall (For Retail)

The crowded and chaotic cash registers in stores are transformed into a spacious lobby environment with fast service thanks to S-Matik Mall voice and digital guidance systems. The increase in the quality of service areas in the store areas also increases employee motivation and significantly affects waiting times, transaction numbers and performance graphs.

Queueing Application (SW)

Queue mamangement application is an organization system which ensures that customers or visitors are served efficiently within a certain algorithm at service points (such as banks, hospitals, government offices, customer service centers) and manages the hardware components used for this purpose.

Developed with completely up-to-date technologies in the Industry 4.0 concept, S-Matik 4.0 is a new generation web-based queue management software that, unlike traditional queue management systems, operates on a private cloud with a completely centralized architecture.

Review S-MATİK 4.0