We offer solutions that improve quality and efficiency at every stage of the customer service journey. With over 40 years of experience in customer experience technologies, we develop systems that maximize your customer satisfaction.
The customer service journey is a holistic process that extends from the first point of contact to post-service evaluation. We support you at every stage of this journey with technological solutions that enhance customer experience and increase business efficiency.
Pre-Service
With our Appointment Management solutions or our ability to integrate with existing systems, your customers can easily take a queue from where they are and continue their daily plans. You can manage their queue and processing time by calculating current and expected density, offering a complete experience.
About "S-Matik Appointment"
Customer Reception
Our Queue Management and kiosk solutions are interactive environments that welcome your customers, direct them to the right points, optimize waiting times, enhance your business performance, and improve the service experience. With smart algorithms for prioritization and alert systems, you can efficiently manage waiting times.
About "S-Matik Queueing System"
Active Waiting
Our queue system solutions allow customers to wait in comfort instead of long lines. Through our integrated digital signage applications, they can actively spend their time while waiting. This also provides a platform for conveying your audio, video, and visual messages.
About "S-Matik Digital Signage"
Self-Service
Self-service kiosks designed for various functions allow your customers to complete transactions quickly and efficiently. With our kiosk solutions, you can offer functions such as information access, sales, ordering, application, payment, and cash transactions, reaching customers via technological channels while reducing operational costs.
About "Self-Service Kiosks"
Face-to-Face Service
For customers who prefer face-to-face service, our solutions improve both customer comfort and employee efficiency. Our counter automation systems minimize the burden of cash transactions at service desks.
About "Teller Automation"
Post-Service
You can't manage what you can't measure... Whether through face-to-face or self-service channels, the entire process is monitored with advanced reporting and real-time monitoring tools. With detailed reports, you can track wait and service durations to manage satisfaction and efficiency.
About "S-Matik 4.0"Data-Driven Decision Making with Our Customer Service Journey Solutions
Include our lobby management solutions in your digital transformation... Continuously improve your business and make strategic decisions based on customer behavior, service duration, and satisfaction data.
Increased Service Speed
Reduce your service times by up to 40% with smart queue management, automation systems, and self-service solutions.
Customer Satisfaction
Increase customer satisfaction by up to 30% through reduced wait times, improved service quality, and personalized experiences.
Operational Efficiency
Increase operational efficiency by 25% through optimal use of staff resources, process automation, and real-time data analysis.
Let's design your customers' service experience together...
Discover our solutions to enhance customer satisfaction and operational efficiency.