Services
We are with you in all your end-to-end needs, from product development to after-sales technical support services.
With our experience in Lobby Management technologies, we develop and produce the right solutions for the efficiency of your business and the satisfaction of your customers, and then guarantee the continuity of our solutions with our after-sales support services.
Industrial Design & Manufacturing
TÜMSAŞ develops solutions suitable for customer needs and demands in industrial design projects with an innovative approach in compliance with sectoral developments.
Since 2017, it has been carrying out its product development processes as a DESIGN CENTER approved by the Ministry of Industry and Technology of the Republic of Turkey.
In product development processes where many different components determined in line with functional needs and different material types such as metal, plastic, glass, membrane are used, high efficiency, low cost product design is targeted by using innovative production techniques.
Concept Design
Conceptual analysis in accordance with functional requirements and corporate identity concepts
Production Drawing
Laser cutting and bending files especially for metal surfaces, machining files for molds, wiring details
Prototype Production
Prototyping for testing ergonomics and compliance with requirements and improvement before mass production
Mass Production
Reviewing all design outputs required for mass production and proceeding to mass production
Apart from our standard productions based on high quality, quality and efficiency are prioritized for our industrial products designed in accordance with the needs and expectations of our customers.
Registration rights for customer-specific designs can be transferred to the customer upon request.
Tümsaş has registered its competence in this field with the Design Turkey Design Award it received for the S-Matik Customer Queuing System designs it developed.
Software Development
Thanks to our experience combined with our innovative approach that follows technological developments, we offer solutions that can respond to all the software development needs of our customers in the shortest time.
Based on user experience and efficiency; We prefer long-term relationships with our customers by carrying out software development projects suitable for your needs, including hardware management, corporate and 3rd party software integrations.
Our experts, who focus on continuous improvement and increasing efficiency while managing the software development process, prioritize the performance of software or hardware by determining project priorities throughout the development cycle.
Contemporary Software Tools & Methodologies
In addition to agile project management approaches, we respond to the needs of our customers with current frontend, backend, database, cloud and artificial intelligence technologies, taking into account sector variables and future demands.
Quality & Security
The software we develop in accordance with coding and security standards is designed considering different operating systems such as mobile and desktop.
Experience & Expertise
Customer reception, queuing, routing and kiosk solutions, as well as corporate web-based and mobile applications, integration and device/hardware management projects are successfully carried out.
We produce projects specific to your needs in a wide range from web-based applications to integrated hardware management solutions, from kiosk software to data management. We move fast with agile methods and offer high-performance and secure software using modern technologies.
Our innovative software solutions "Check Acceptance Kiosk Project" in 2020 and "S-Matik 4.0 Project" in 2021 were awarded by PSM AWARDS in the "INNOVATIVE CUSTOMER INTERACTION & EXPERIENCE" category.
We are with you with deep industry knowledge and technical expertise, project-specific, need-oriented solution development capability, fast delivery and uninterrupted support.
Technical Service & Field Services
We offer reliable and fast solutions to our customers with our widespread service network throughout Turkey and our technical teams that provide 24/7 uninterrupted service.
Notifications reaching our call center are directed to our technical teams within the time periods determined within the scope of the SLA (Service Level Agreement) made with the customer and intervention processes are managed effectively.
With our mobile teams and solution-oriented technical services throughout the country, we intervene in device failures in the shortest time; we ensure operational continuity. Our expert staff working in the field considers each intervention not just as a repair process, but as a solution process focused on customer satisfaction.
24/7 Support and Coordination with Call Center / Help Desk
Quickly meeting technical support requests & coordination of field intervention teams when necessary
Field Services from Survey to Installation, from Installation to Support
Not only technical interventions, but also survey, installation and post-installation support and periodic maintenance services starting from the survey phase
Digital and Transparent Process Management with Our Service Tracking Application
Infrastructure that enables call tracking, instant intervention information, inventory management, performance tracking
Effective Solution, Continuous Development...
Our experienced call center team is on duty 24 hours a day, 7 days a week to be with our customers at all times and to quickly meet technical support requests.
All interventions are monitored instantly thanks to our advanced coordination infrastructure and our mobile teams are quickly directed when necessary.
With our service approach that aims to always go one step further, not just meeting customer expectations, we continuously develop our technical teams. Thanks to our team structure strengthened with training and technology, we provide first-class service in the field; we provide a reliable and sustainable support infrastructure.