S-Matik®; is a customer queuing solution that provides shorter service times for banks, hospitals, public institutions, increases the quality, provides resource planning for enterprises and provides data to customer relationship management.

Hardware Components

Ticketing Equipment (Kiosks and Ticket Printers)

Touch screens, also known as kiosk systems, are easy-to-use products and can be used to produce queue numbers in simple terms, or to display all kinds of advertising images. When card readers are integrated into kiosks, customers can be given priority tickets based on the card type. Ticket printers, unlike a simple printer, can print the company’s logo, transaction date and time on the ticket.


Common Features

Standard S-matic kiosk designs have been included above, and you can choose the appropriate design based on the designs of the corporate identity and the furniture elements in the location, or you can make custom design work. Kiosk body colors and plexi colors used as visual elements can be customized for you.

Components Standart Optional
Body 1,5 mm DKP Sheet Metal
Electrostatic Paint
Plexi and Digital Printing
Customized designs and components to reflect corporate identity elements
Screen 18,5 inch 21,5 inch or special dimensions
Touch Screen Technoology Surface Acustic Wave Capacitive or IR
PC Configuration CPU: Celeron
Memory: 4 GB
CPU: i3/i5/i7
Memory: 8/16 GB
HDD: 256/512 GB SSD
Printer Thermal Printing
Printing Width: 2 inch
Printing Speed : 250 mm/sn
Thermal Printing
Printing Width: 3 inch
Printing Speed :200 mm/sn
Card Reader Motorized Card Reader Motorized ID Scanner
Squarecode Reader
*Reading the new TC Identity Cards

Displays (Main display, Teller Display and LCD Information Panels)

Main and teller display alternatives having different color and resolution in the waiting areas, guides the waiting customers to the relevant point. Aura series matrix type LED displays can be used as main display, teller display and information panel. Atria series can be presented with queue number information with LCD displays as well as video images in various formats (advertising, promotional film, news etc.)


Software Components

Management Software (Manager)

In the basic structure, the Manager (Management Software) is the main software that enables all S-Matik hardware to be installed and run. System configuration definitions and management of devices (hardware) are done through this application.

The system, whit its intelligent priority engine, provides a dynamic customer prioritization system infrastructure with the segment prioritization to be determined in terms of the condition, timing and even the target of the organization.

Virtual Terminal

This is the software application running on the teller computer that calls and directs the incoming customer.

Ticket Dispenser

This is the kiosk interface application which is customized with cooperate identity and the customers make a selection and take ticket through the screen.


Reporting and Monitoring

The reporting module is the section where statistical information about branches, teller booths, tellers and transactions can be taken. Both the selected branch and the reports to be received for all branches provide the opportunity to analyze managers on issues such as performance management and staff planning.

Average processing time, average waiting time, total number of customers and the number of customers who are served and unserved can be produced on hourly, daily and monthly basis or category, teller booth, teller and branch. In addition, sub-transactions, ticket details, booth and teller-based input to the system can be reported. The performance of booth and teller can be displayed.

The monitoring module is a software solution which is prepared for the companies with S-Matik network to monitor the whole system from the headquarter. Web-based S-Matik Monitor can perform the following functions;

  • Branch density, monitoring of transaction status
  • Inspection of branch hardware / software and configurations
  • Immediate monitoring of errors in the branch

Integration Capability

CRM Integration

The System makes a guery to customer database through card based systems, with a code and ID of the customer, and customer-based prioritization, personalized message delivery, campaign announcements are made

Core Integration

The virtual terminal application is embedded in enterprise banking software and the call and routing functions are performed without the need for a new window on the teller’s computer.

Third Party Integrations

It has the possibility to integrate with the company specific applications in the request of data from sources such as other branded systems or digital signage applications or especially enterprise HR applications

Since 1977, we have been producing customer experience solutions for well-established companies in their sectors.

With an approach focused on customer comfort, we develop solutions that integrate R&D, technology and design concepts, to make life easier and provide added value to our economy.

We support our customers with
time-saving solutions

Contact us to increase the quality of customer experience with our new generation solutions.
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